Casumo verification taking 9 days for £850 withdrawal - anyone else seeing delays

[Dundee Degen]

Been waiting 9 days now for Casumo to verify my documents for an £850 withdrawal. Uploaded passport, bank statement, and utility bill on the 15th but they keep asking for additional proof of address. Live chat keeps saying "24-48 hours" but it's been over a week.

The withdrawal was from a decent run on Book of Dead at £2 spins - hit the explorer bonus three times in 45 minutes. Now I'm wondering if they're stalling because of the amount.

Anyone else having verification issues with them recently? Their terms say up to 72 hours but this is taking the piss.

[glasgowgambler]

Casumo's been pulling this stunt for months. They drag out verification whenever you hit anything decent. That "additional proof of address" nonsense is just them buying time to hope you gamble it back.

[edinburghexpert]

I've tracked verification times across multiple operators and Casumo consistently runs longest for withdrawals over £500. Last month I had a similar experience - £1,200 withdrawal took 11 days despite uploading everything correctly first time. They requested three different utility bills before finally approving.

The pattern suggests they're using verification delays as a retention tactic. Compare this to MadCasino where I had £900 verified and paid within 18 hours last week - same document set, no additional requests. Their automated system actually flags incomplete docs immediately rather than this drip-feed approach.

For what it's worth, the £850 will eventually come through, but expect another 3-4 days minimum. Document the timeline in case you need to escalate to UKGC.

[ayrshire_Annie]

That's frustrating but don't give up! I had a similar delay with them in October - took 8 days but they did pay out eventually. The key is keeping all your chat transcripts as evidence. Well done on the Book of Dead session though, that's a cracking game when it hits!

[perthpunter]

Nine days is excessive but not unusual for Casumo unfortunately. I switched to Rolletto after similar delays - their verification took 4 hours for a £650 cashout last month. Much more reasonable approach to document checking.

The £850 amount shouldn't trigger extra scrutiny under AML rules, so this is likely just their standard stalling tactic. Keep pushing via live chat daily and mention you're considering a complaint to the licensing authority.

[Scottish Skeptic99]

This is exactly why I avoid Casumo. Their verification process is deliberately slow to encourage reverse withdrawals. Stick to your guns and don't touch that balance.

[aberdeenasker]

Is 9 days normal for most sites? I'm new to this and want to know what to expect if I ever win anything decent. Should I be worried about verification taking this long?